Video interview software for administrative and customer service staffing
Communication is the core skill in these roles. Let clients hear it before they pick up the phone.
The challenge in administrative staffing
Administrative, front desk and customer service roles depend on tone, clarity and professionalism, which are hard to judge from a résumé. These desks also move quickly, with many similar applicants for each opening. Agencies need to screen fast and show clients the qualities that matter.
How IMC helps administrative staffing recruiters
Sample self-guided interview questions for administrative and customer service roles
Use these as a starting point. In IMC, each question stays hidden until the candidate starts recording.
- Tell us about a time you turned an unhappy customer into a satisfied one.
- How do you stay organized when several people need something from you at once?
- Describe the software and phone systems you use every day.
- How would you handle a caller who is upset and speaking quickly?
- Tell us about a process you improved in a previous role.
Administrative and customer service staffing questions
Do candidates need special equipment?
No. A phone or computer with a camera and microphone is enough.
Can I use IMC for temporary assignments?
Yes. Agencies use IMC for temporary, contract to hire and direct hire placements.
How quickly can clients review candidates?
Clients can open a Submission Card as soon as you send it, and most review a candidate in minutes.
By IMC Workforce Solutions · Published